Monday, May 9, 2011

Winston Returns for Rave Reviews

I know this is late, but Bill and his team have been very frustrated this past week with limited Internet
and e-mail service. Three AT&T technicians have yet to solve the issue. It looks like it’s time for Comcast at Villa Woodbine!!!!

I came back from London to learn that our April 23rd bride, Erika, loved her wedding and gave us all 10’s for Bill’s work…she loved it. By the way, Bill keeps a running average of all reviews from his clients and he’s currently at 9.6 out of 10, and trending upwards.

Bill calls this customer-focused management….he puts the customer first. He trains his own staff, many who are students and former students of his at Florida International University. Even Executive Consulting Chef Tim Andriola was a grad student of Bill’s at FIU. Bill only hires and trains those who will be 100% focused on guest satisfaction.

Sorry, but need to keep this short! Another AT&T tech just pulled up the driveway for another attempt to repair the DSL…ouch, he just ran over one of my feathers….shame on you, phone guy…

Regards, Winston

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